How quickly can you respond to my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours. However we may not respond on weekends or holidays.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at vintagedecants@vintagedecants.com with your name and order number. While we’ll do our best to process your request, If you've already received the confirmation email that your order was fulfilled, we cannot make any changes.
How long is the processing period?
Our average processing time (When we assemble your decant) is 1-2 business days. Orders are processed Monday through Friday, excluding weekends and major holidays.
Will my order come in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
What happens if an item is out of stock or backordered?
If any of your items for your order are out of stock, we will notify you via email with an estimated restock date. It will be your choice If you want to wait or we can issue a refund or credit back to you, for the unavailable item(s).
I received a damaged item, what should I do?
If you receive a damaged or incorrect item, please contact us within seven days of delivery at vintagedecants@vintagedecants.com to send us details and photos. If there is any damaged items or shipping errors on our part, we will issue a full replacement, credit, or refund including the shipping to you at our expense, based off our discretion.
Does my shipment come with insurance?
Yes! your order automatically comes with insurance.
What if my order is lost?
(US) If your tracking information has not updated within 5-7 days, email us and we'll help start a missing report with the carrier for you. If a tracking update still hasn't appeared after another 7 days, (14 days without a tracking update) we can either re-send or refund your money back in full for the card used.
(International) Email us if you have not received an update within 10 business days.
*Refunds may take up to three business days to appear back to your account. We do not issue cash refunds for items bought with a gift certificate.
Can I cancel my order?
If you wish to cancel your order, please contact us immediately at vintagedecants@vintagedecants.com. Cancellation requests are only possible before the order has been processed or shipped.
*Are international shipments delivered duty unpaid?
Our shipping labels we use for our international customers are DDU. (Delivered duty unpaid) If any added taxes/duties are needed to be paid upon delivery within your postal carrier, it is your responsibility to pay them. Failure to do so will result in a refusal of the package. Vintage Decants is not liable to issue any refunds if you refuse to do so, please be aware of your countries de minimis threshold.
Do you offer returns/exchanges?
We do not offer exchanges.
We do offer returns For our US customers, with a 30 day return window, for packages that have been not been opened or used, this does not include the original price of shipping. Visit https://shopify.com/63932891226/account to initiate a return. We do not offer returns for our international orders. For more info visit https://vintagedecants.com/policies/refund-policy
International Customers
Will my decant be exactly how it was when first released?
Due to some of these scents being decades old, along with batch variations, we cannot guarantee if it will be an exact match for the vintage fragrance you may remember. However we can clarify, you will be getting a healthy version of the fragrance (not spoiled) originating from the time frame listed in the description.
I thought fragrance expired?
Fragrances age like fine wine, not spoiled food!
The primary factors that affect the life of a fragrance are oxidation and temperature fluctuations. A well-preserved bottle can act as a time capsule if preserved right.
There is a recommended shelf life that department stores must abide by for a perfume to be distributed to the public. If a fragrance does go "bad" it's sort of like catching a cold. It could happen at any time, it's just a matter if something was to trigger the reaction within the liquid. Dark, almost black liquid may indicate if a fragrance has "turned" but sometimes you never know until you smell it. When shopping for vintage fragrance it's best to cross reference with other bottles from a similar timeline to compare the color of liquid.
From my experience though, it's more rare than you would think to encounter spoiled fragrance. If the bottle has never been sprayed, or not sprayed in years, shake it before use, and do three test sprays first to remove any old liquid from the atomizer for best results!
What defines a "vintage" scent?
We define "deep vintage" as fragrances that were produced before the year 2001. This was a period when a significant shift in the industry happened. New IFRA standards changed the use of raw materials allowed in perfume and were reduced from 0.6 to a 0.1% cap. It was a very noticable mass reformulation. This is when the "long" ingredients lists started to appear on boxes, and the "short" ingredient lists went away.
The term "vintage" we apply to scents created between 2001 and 2023.
Why are some of your perfume bottles not full?
When you purchase from Vintage Decants you will receive a new hand-decanted sample, curated from a high quality used vintage collectors bottle.
Our bottles may not be full because of:
One - Evaporation, That doesn't mean the scent has degraded. With some bottles it happens more than others.
Two - Some bottles I have personally used in the past.
Three - Some bottles it can be rare to find full bottles.
All of our scents are tested for optimal quality before sale.
Why do you list some of your listings as "unisex"?
Because the scent was originally released for a woman or man, but in my opinion I consider it could be worn by either.
CK1 by Calvin Klein released in 1994, was the first largely successful scent to be marketed as "unisex". Before then mostly every fragrance was strictly marketed for men or women.
In recent years fragrance profiles like Amber, Oriental, Chypre, White floral, and Gourmand are all now marketed unisex. In fact some niche brands abandoned gender specific titles for their fragrances.
If you love fragrance, keep in mind your missing half the picture if you never step outside of your comfort zone.
Do I need to be concerned about counterfeit vintage bottles?
That's the beauty of vintage perfumery, unlike modern perfumery, counterfeit bottles can be rare. It's also why we post multiple angles of the bottle, along with it's batch code to help display it's an authentic bottle. We would never list a spoiled, or unofficial batch for sale.
Is vintage perfume safe?
Yes! Vintage fragrance ages like fine wine in most cases. In fact, most collectors agree perfume gets better with age. The notes can become more intense, and the aroma more potent in some cases.
