Refund policy
1. What Products Can Be Returned
All sales are final once the item has been shipped. To help preserve tampering and product integrity, along with hygiene and safety reasons. We do not accept returns. Unlike factory-sealed retail bottles, hand-decanted samples lack tamper-proof seals. Our decants are curated upon order for the customer, meaning we would not resale a decant after it's already been shipped to someone. We quality-check all of our fragrances before shipment and take pride in the authenticity and accuracy behind our products and their descriptions.
You can cancel orders that haven't been shipped yet by emailing us at vintagedecants@vintagedecants.com
When you purchase from Vintage Decants, you'll receive a hand-decanted sample curated from a quality-tested, authentic vintage fragrance. The bottle shown in the listing is the exact fragrance your decant will come from. We do not sell full bottles. Because of the rarity of the fragrances we stock, prices and quantities may subject to change based on current market value and availability. When one of our fragrances runs low or sells out, it may be out of stock for an unknown period. Our fragrances we carry are vintage and may be a different bottle style, scent, or color of liquid from what you’re used to. Due to batch variations and age, there may be slight differences to any fragrance's original scent profile. We operate independently, with no affiliation to any other brand, website, or individual. Some of our items contain natural ingredients like oakmoss, that are no longer used in modern perfumery. If you're sensitive to perfume or develop skin irritation, discontinue use or consider spraying on fabric.
2. Exchanges
We do not offer exchanges.
3. Damaged items received
If you've received a damaged or defective item, please contact us within 5 days after delivery, at vintagedecants@vintagedecants.com with details and photos. We will work to resolve the problem respectfully and promptly at our cost. **To be eligible for a full refund or replacement, we need photographic evidence that shows the damages that occurred to the packaging or decants during shipment. Failure to do so may result in a partial refund or no refund, based at our discretion.
4. What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at vintagedecants@vintagedecants.com and we’ll be happy to assist you. We recommend contacting us if a tracking update has not occurred in 5 business days and we'll help you file a missing mail report.
We will issue a full refund or replacement if the package is deemed "lost" and has not been delivered after 15 days from the original date of shipment.
5. Contact Information
If you have any questions reach out to us at vintagedecants@vintagedecants.com. We usually try to reply to all inquiries within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.