FAQs

General Questions

Do you buy fragrances?

We do not. We mianly purchase our fragrances through third-party platforms because of their buyer protection programs.

Alternatively if your looking to sell your fragrances we recommend listing on eBay, Mercari, Poshmark or Etsy.

Where can I purchase full bottles?

We do not sell full bottles. Ebay, Mercari, Etsy and Poshmark have an assortment of sellers that sell vintage perfumery.

Within each items description we list an "Identifying the vintage" section for clues on how to identify bottles that contain the original formula.

Other than a batch code which you can check on a website like CheckFresh You can alternatively reference the image of the bottle style in the listing or use our reformulation guide here to help locate a batch from a certain era.

Does fragrance expire?

Most people assume that fragrance naturally spoils over time. In most cases this is not true! We take the guess work out of having to find a quality checked batch for a reasonable price from your favorite classic fragrances!

What's your discount code?

Enter code: VintageSeven for 7% off :)

International Shipping

Do you ship internationally outside the United States?

Unfortunately we do not ship internationally.

Hello fragrance friend, this is a common question we receive, and we wanted to clarify the reasoning behind it. We cherish our international fragrance community and have made several attempts at international shipping. From a business perspective It's not fair to you as a valued customer, if we can't ensure the prompt and safe delivery of your decants. Here are some of the challenges we've faced.

1. High risk: If you were to order 30 decants, that means 30 opportunities of something that could break or leak. International shipping involves air expansion and temperature changes that can lead to unpredictable actions. We can't glue our atomizers to the bottles because there's a risk that the epoxy might alter the scent of your decant. Even with a tight seal on the bottle, there's still a possibility that the liquid could escape through the atomizer.

2. Unreliable tracking updates: On average, it takes about 20-45 days for most economy post deliveries to reach their destination. Consequently, piority shipping comes with a significantly higher price. There can also be unpredictable gaps within international tracking updates and delivery confirmations. We've experienced orders that waited over 20 days without an update before resuming. This makes it very challenging to determine if your package is lost or still in transit and whether or not we would need to file an insurance claim.

3. Could not offer replacements: If your item was lost or arrived damaged. Due to high shipping costs and delivery times, we wouldn't be able to resend your items, only refund them. It would be quite disappointing to you to wait 45 days for a package that never showed up and all we could offer was a refund. Not to mention the possibility the item you had wanted might be out of stock by then.

4. We currently have our website linked within google and Microsoft to serve ads within the United States. But because we're selling a perfumed product, In the past whenever we tried to enable our international checkout within our server, we would be suspended from showing our ad's on both platforms, internationally and domestically. Each country has slightly different rules for what your able to advertise or sell. We tried numerous times to solve it unsuccessfully.

5. Evaporation - Our most popular items are the 1ml's. We sell items that can have a very small volume to them. Avoiding any evaporation during transit is crucial. However when shipping liquids internationally there can be numerous chances for them to be in a heated environment with a chance of evaporation happening.

Maybe in the future if we ever figured out a solution but for now it is off the table, sorry.

We hope you understand our reasoning.

-VintageDecants

Ordering & Payment

Can I modify or cancel my order after placing it?

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.

Shipping & Delivery

What is the delivery time for my order?

Order handling time is 1–2 business days.

On average our ground shipments arrive in 5-6 business days and priority shipments are usually received in 4-6 business days. You can read more in our shipping policy.

Can I track my order?

Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order.

What should I do if my order hasn’t arrived?

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at vintagedecants@vintagedecants.com and we’ll be happy to assist you.

We recommend contacting us if a tracking update has not occurred in 5 business days and we will help you file a missing mail report.

We will issue a full refund or replacement if the package is deemed "lost" and has not been delivered after 14 days from the original date of shipment.

Return & Refund

What is your return policy?

All sales are final. Due to the personal nature of our decants in regards to quality, hygiene and safety reasons we do not accept returns.Our decants are curated upon order for the customer, meaning we would not be able to resale a decant after it's already been shipped to someone. We ask to please be courteous and we will do our best to come to a resolution should any problems occur within your order. Email us at vintagedecants@vintagedecants.com for help.

What should I do if I receive a damaged product?

 If you've received a damaged or defective item, please contact us within 5 days after delivery, at vintagedecants@vintagedecants.com with details and photos. We will work to resolve the problem respectfully and promptly at our cost.

**To be eligible for a full refund or replacement, we need photographic evidence that shows the damages that occurred to the packaging or decants during shipment. Failure to do so may result in a partial refund or no refund, based at our discretion. 

Account & Customer Support

Do I need an account to place an order?

No, you can checkout as a guest.

How can I contact customer support?

You can reach our support team via email at vintagedecants@vintagedecants.com or through our contact form on the website. We aim to respond within 24 hours.