Shipping policy
At Vintage Decants, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.
1. Where We Ship:
We ship only within our domestic United States.
2. Handling Time:
Orders are processed within 1–2 business days (Monday through Friday). If you place an order after 5:00 PM (GMT-05:00) Central Standard Time (Chicago), we normally process it the next day.
3. Delivery Time frames & Shipping Costs:
Shipping within the United States
- USPS Ground Advantage: 5–7 business days — $6.39
- Priority Mail: 4–6 business days — $13.99
4. Tracking Your Order:
Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.
5. Missing mail:
We're here to help. If your order has not received a new tracking update within 5 business days, send us a message and we'll file a missing mail report for you. If your order hasn't been receiving any new tracking updates after 15 days from the original date of mailing. We'll either refund you or reissue a duplicate shipment.
6. Contact Us:
If you have any questions about your shipping or order, just reach out to us at vintagedecants@vintagedecants.com. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.