Shipping policy

At Vintage Decants, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.

1. Where We Ship:

We ship only within our domestic United States.

2. Handling Time:

Orders are processed within 1–2 business days (Monday through Friday). If you place an order after 5:00 PM (GMT-05:00) Central Standard Time (Chicago), we normally process it the next day.

3. Delivery Time frames & Shipping Costs:

Shipping within the United States

• USPS Ground Advantage: 5–7 business days — $6.39
  
• Priority Mail: 4–6 business days — $13.99
  

4. Tracking Your Order:

Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.

5. Missing mail:

We're here to help. If your order has not received a new tracking update within 5 business days, send us a message and we'll file a missing mail report for you. If your order hasn't been receiving any new tracking updates after 15 days from the original date of mailing. We'll either refund you or reissue a duplicate shipment.

6. Contact Us:

If you have any questions about your shipping or order, just reach out to us at vintagedecants@vintagedecants.com. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out. 

7. Upgrade to Signature Required Confirmation:

Add signature-required delivery confirmation to your shipment by searching for "signature required" from our search bar. This ensures peace of mind with two different options we have available through USPS (select only one per order).

• 1. Standard Signature Confirmation: Anyone at the delivery address who is of suitable age to accept mail (such as a family member, roommate, front desk staff, or neighbor who answers the door) can sign for the package.
  
• 2. Adult Signature Required (21+): Only a recipient who is at least 21 years old and presents a valid government-issued photo ID proving their age can sign for and receive the package.

If nobody is available to sign when the postal carrier attempts delivery, the carrier will leave a missed delivery notice slip where the you can take the tracking number, the delivery notice slip, and a valid government-issued photo ID to the post office to sign and collect it. Missed deliveries are held for 15 days before being returned to the sender. You can also log into the official USPS website to view the recipient's signature image.